Can I have a router serviced?

I purchased a netgear router less than a year ago. It has always given me intermitent service. I contacted netgear and recieved instruction to doublecheck settings, which i did but did not resolve any issues. Now the router has completley failed. The lights come on but it does not work at all. You can tell its not right by looking at it. It has 4 ports for ethernet on the back and when you plug into one of them, the number of the port appears on the front. Now all ports are illuminated and nothing is plugged into any of them. The power light is also not illuminated. I plug it into my computer and nothing happnes. It is if nothing is there. It doesnt show a network. I cannot access it in any way. Is there something I can do? Will netgear help me? I wrote them again but all I got was the obvious things to check, being the power cord and connections.However I have not been able to connect to the internet to respond within the 7 days they give you to respond. The case was closed. I am not good with this type of thing (working with big business). What should I do? I dont have the receipt from when I bought it. Any help is appreciated.